Renting Arcade Games Made Easy

• I live in another state and want to hold an event. Could you assist me?

Even though we are based in Atlanta, we do deliver nationwide. With our extensive experience with special events, trade shows and private parties, Phoenix Amusements assures you of a hassle-free, on-time delivery with our staff possessing a professional demeanor. Please ask us for more details.

• All your games look like commerical coin-op arcade games.  Do I need quarters to play?

No money is needed to play the arcade machines!  You do not "pay to play" since all our coin-op games and tables are set to free play.  Once you insert money into an arcade machine, it becomes regulated and taxed by the State as another line of business which is referred to as a Revenue Share.  We do not offer this type of service.

• How long does it take for you to deliver and set up as well as pickup?

We typically target a complete setup one hour prior to event start time. Some games take longer to set up, like our LED NBA Hoops or our DDR Machine (comes in multiple pieces, weighs over 1000 pounds). We pick up the games when the event ends as noted in the proposal you received from us. Pickup generally takes about half the time as to unloading the games and setting them up. We can give you a better estimate when we have a layout for the game placement along with the floor plan of the building showing the route to the desired location. Depending on the size of the event, we may want to do a site walk-through to help ensure smooth delivery and pick up. We want to make this as easy on you as possible!

• Do you have insurance?

Yes, we do! We have a full coverage insurance policy. We have $2M in coverage with $2M in liability insurance. Unlike other event rental companies for residential events, we do not have your homeowners insurance cover our rentals (that’s why you are asked to sign a waiver). We also carry a $1M policy for workers’ compensation coverage. For corporate events, we do supply additional insured certificates, but we do ask that you request them at least a week prior to the event.

• Who is responsible if a machine is damaged by the public?

There is typical wear and tear when playing arcade games but if a guest of your event inflicts damage that is intentional, you would be responsible (ie. throwing items at the monitor resulting in breaking, ripping out a joystick from the game, pushing the game over on its' side). We're concerned with really obvious damage. If there is damage other than normal wear and tear, you would be responsible for any damages incurred.

• What is the process for having us come repair a faulty machine that is not damaged by the public just malfunctioning?

If any issues arise, we provide you with a cell phone number that you can call. Typically we can walk you through any issues over the phone. If you prefer, we can have a tech onsite for you for the duration of your event for an additional fee.

• What is the process if a machine cannot be repaired? Is a new machine delivered or is the invoice reduced?

We test all games prior to delivery to ensure proper functioning. If we cannot replace the machine and we are notified in a timely manner, we can address appropriately and either repair, replace or partially refund. If we are notified once your event is complete that it was malfunctioning, no refunds will be given. Phoenix Amusements does everything in their power to keep these games well maintained to prevent malfunctions. In the last 15 years, we have had only three machines go down during an event. This is a very rare occurrence but things do happen.

• How do you go about deciding the best layout for the venue?

A floor plan with details about electrical details would be very useful. This will help us ensure the proper setup of the games. We also have to consider the types of games and their placement at your event. You definitely would not want a tossing game next to anything that may break if a person were to miss! (like a beautiful chandelier in the grand ballroom).

• Is there a way that we can engage our visitors or customers and to bring brand recognition to an event?

Absolutely!! We are here to help you succeed. We can custom wrap your games with your information or logos to give you an additional opportunity to grow your company’s visibility or to really compliment an extraodardinary design created by your event planner. When we wrap our games, there are sections of the arcade machines that we take apart to install your graphics. We don't just slap a decal to the game!

• What methods of payment do you accept?

We accept all major credit cards: American Express, Visa, MasterCard, Discover, and ACH payments. You can also pay online via our quoting system. We do not charge an administrative fee if one account number is utilized.

• Can you name a few of your clients that you have worked with?

We have worked with 20th Century Fox, Sony, Saks Fifth Avenue, Shell, Turner Studios, Tyler Perry Studios, Lifetime Network, Legendary Events, IMG LIVE, Sandboxx, CreativeRiff, Georgia Peach Pass, J McAllister Events, Leminga Events and many more.