DO YOU HAVE INSURANCE?
Yes, we do have full coverage insurance. We have $2M in coverage with $1M in liability insurance. Unlike other event rental companies, we do not have your home owners insurance cover our rentals (that’s why you’re asked to sign a waiver).
For corporate events, we do supply additional insured certificates, but do ask that you request at least a week prior to your event.
WHAT DO YOU INCLUDE IN YOUR QUOTE?
Our quotes are very detailed and includes photos of the item requested along with a description, electrical needs and dimensions. If we have all event information such as venue address, event location in venue, load in time, event start and end along with pickup, we will give you an all inclusive price. Our pricing includes the game setup, game instructions at setup and pickup. If your event is out of town (Atlanta metro), we typically stay in your event vicinity. We do not drop and run. A technician will be on call for the duration of your event. We do not charge additionally for this service. We do charge additionally for an on-site technician or an attendant.vent.
WHAT METHOD OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards: American Express, Visa, MasterCard, Discover. We do not charge a processing or administrative fee if one account number is utilized.
HOW LONG WILL MY QUOTE TAKE TO BE PROCESSED?
We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24-72 working hours as a guide. If you need pricing immediately, please call us. We’d be more than happy to supply.
WHAT IS YOUR PAYMENT POLICY?
We require a 50% retainer and signed contract to book your event. The remainder is due either the day of the event or the day we depart Atlanta if travel is required.
Please note that we do not issue templates for customization without a retainer.
We also require a credit card on file even if you pay by check. This is to cover any costs for damage of our equipment during your event. We do not process any charges without your prior consent and awareness.
We will work with you and your accounts payable department to make all work for both parties.
DO YOU NEED TO SPEAK TO SOMEONE NOW?
“We’ve worked with Phoenix Amusements for last 5 years for our annual customer appreciation event. Professional, great customer service and dependable!”
“I can’t express how much I appreciate you guys. Its been an absolute pleasure working with your company. We’ve used you guys for 5 years now and I never have to worry about my events with you. You always check with me prior to my trade shows and again after by following up.”
“Everything was wonderful! The games were in great shape and I never heard one word from the client. Usually I hear from them 2 or 3 times during the stay about games being down. Thank you for your diligence. I do hope you had time to enjoy yourself.”
“Everything was great! Thanks for the call! Games in great shape and prompt and courteous set up staff. Hope to use you again!”
We rented abound 8 80’s and 90’s arcade games for our set from Pheonix amusements and they were amazing! An absolute pleasure to work with and such a great inventory. I highly recommend them!
Stacy and Don are overall very accommodating and professional from initial call all the way till equipment break down.
My company is based out of NYC so all of the communication between myself and Phoenix Amusements was digital or over the phone. Stacy was easily able to understand what we were looking for and translate that into a great attraction.
My colleague was on-site for the actual event day and could only speak highly of Phoenix Amusements. Overall, if you’re looking for any type of similar products, I highly recommend utilizing Phoenix Amusements.