Faqs

DO YOU HAVE INSURANCE?

Yes, we do have full coverage insurance.  We have $2M in coverage with $1M in liability insurance.  Unlike other event rental companies, we do not have your home owners insurance cover our rentals (that’s why you’re asked to sign a waiver).

For corporate events, we do supply additional insured certificates, but do ask that you request at least a week prior to your event.

WHAT DO YOU INCLUDE IN YOUR QUOTE?

Our quotes are very detailed and includes photos of the item requested along with a description, electrical needs and dimensions.  If we have all event information such as venue address, event location in venue, load in time, event start and end along with pickup, we will give you an all inclusive price.  Our pricing includes the game setup, game instructions at setup and pickup.  If your event is out of town (Atlanta metro), we typically stay in your event vicinity.  We do not drop and run.  A technician will be on call for the duration of your event.  We do not charge additionally for this service.  We do charge additionally for an on-site technician or an attendant.vent.

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards: American Express, Visa, MasterCard, Discover.  We do not charge a processing or administrative fee if one account number is utilized.

HOW LONG WILL MY QUOTE TAKE TO BE PROCESSED?

We endeavor to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24-72 working hours as a guide.  If you need pricing immediately, please call us. We’d be more than happy to supply.

WHAT IS YOUR PAYMENT POLICY?

We require a 50% retainer and signed contract to book your event.  The remainder is due either the day of the event or the day we depart Atlanta if travel is required.

Please note that we do not issue templates for customization without a retainer.

We also require a credit card on file even if you pay by check.  This is to cover any costs for damage of our equipment during your event.  We do not process any charges without your prior consent and awareness.

We will work with you and your accounts payable department to make all work for both parties.

WHAT IS YOUR PRIVACY POLICY?

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.phoenixamusements.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data-which we do not collect on phoenixamusements.com), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Quotes
We request information from you on our quote form and the product inquiry form. To rent from us, you must provide contact information (like name and shipping address). This information is used for billing purposes and to fill your quotes. If we have trouble processing a quote, we’ll use this information to contact you.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Call UsDO YOU NEED TO SPEAK TO SOMEONE NOW?
404-767-4420
Since 1959, Phoenix Amusements has been committed to providing our customers with unparalleled customer service, industry expertise and custom games that make your event special and unique.  With our extensive experience with special events and trade shows, Phoenix Amusements assures you of a hassle free, on-time delivery with our staff possessing a professional demeanor.  Even though we’re based in Atlanta, GA, we do travel with our games.  We’ve been doing so for decades and our equipment works when we get to you!
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DIDN’T FIND ANSWER?

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Gene T.
Manufacturing Company
Director of Promotions

“We’ve worked with Phoenix Amusements for last 5 years for our annual customer appreciation event. Professional, great customer service and dependable!”

Testimonial-Profile-Thomas
Thomas P.
Bridal Industry
President

“I can’t express how much I appreciate you guys.  Its been an absolute pleasure working with your company.  We’ve used you guys for 5 years now and I never have to worry about my events with you.  You always check with me prior to my trade shows and again after by following up.”

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Roger B
Event Planning Company
President

“Everything was wonderful!  The games were in great shape and I never heard one word from the client.  Usually I hear from them 2 or 3 times during the stay about games being down.  Thank you for your diligence. I do hope you had time to enjoy yourself.”

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Beth B.
Corporate - Sales
Vice President - Corporate

“Everything was great! Thanks for the call!  Games in great shape and prompt and courteous set up staff.  Hope to use you again!”

Lyndsey M.
Movie Industry
Owner

We rented abound 8 80’s and 90’s arcade games for our set from Pheonix amusements and they were amazing! An absolute pleasure to work with and such a great inventory. I highly recommend them!

Scot G
Marketing Company
Account Director

Stacy and Don are overall very accommodating and professional from initial call all the way till equipment break down.

My company is based out of NYC so all of the communication between myself and Phoenix Amusements was digital or over the phone. Stacy was easily able to understand what we were looking for and translate that into a great attraction.

My colleague was on-site for the actual event day and could only speak highly of Phoenix Amusements. Overall, if you’re looking for any type of similar products, I highly recommend utilizing Phoenix Amusements.