Frequently Asked Questions...

Find answers to the most common questions about our services. Browse through the categories below to find what you're looking for.

General Information

Pricing & Payments

Shipping & Delivery

Returns & Refunds

Product Information

Technical Support

DO YOU HAVE INSURANCE?

Yes, we do have full coverage insurance. We have $2M in coverage with $2M in liability insurance. Unlike other event rental companies, we do not have your home owners insurance cover our rentals (that’s why you’re asked to sign a waiver).

For corporate events, we do supply additional insured certificates, but do ask that you request at least a week prior to your event.

WHAT DO YOU INCLUDE IN YOUR QUOTE?

Our quotes are very detailed and includes photos of the item requested along with a description, electrical needs and dimensions. If we have all event information such as venue address, event location in venue, load in time, event start and end along with pickup, we will give you an all inclusive price. Our pricing includes the game setup, game instructions at setup and pickup. If your event is out of town (Atlanta metro), we typically stay in your event vicinity. We do not drop and run. A technician will be on call for the duration of your event. We do not charge additionally for this service. We do charge additionally for an on-site technician or an attendant.

HOW CAN I GET A PERSONALIZED QUOTE FOR MY EVENT?

We’re thrilled at the prospect of helping you on your next event! To get started on crafting a personalized quote just for you, please reach out to us and we'll make the process as smooth and stress-free as possible.

Here's how you can get in touch:

Contact Us: Feel free to call us at 404-767-4420 or send an email to info@phoenixamusements.com Our friendly team is ready to assist you.
Provide Key Details: To tailor the perfect plan for your event, we’d love to know:
- Event Date: When is your event scheduled? What is the date?
- Start & End Times: What are the proposed times for your gathering?
- Delivery Address: Where will the event be held? (Actual delivery address and name of venue)
- Event Size and Type: How many guests are you expecting, and what type of event are you planning (e.g., wedding, corporate event, birthday party)?
Specify Your Needs: Share any specific services or items you’re interested in. Whether it’s a themed event, or something unique, let us know your desires.
Budget Flexibility: If you have a budget in mind, tell us! We’re committed to working within your budget and will suggest options that offer the best value and quality.

Our team is passionate about creating memorable experiences and is eager to work closely with you to bring your vision to life. Let us help turn your event into an extraordinary celebration that's perfectly tailored to your style and needs. We look forward to collaborating with you and making your event one for the books!

HOW LONG WILL MY QUOTE TAKE TO BE PROCESSED?

WHAT IS YOUR PRIVACY POLICY?

PRIVACY NOTICE

This privacy notice discloses the privacy practices for www.https://phoenixamusements.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data-which we do not collect on https://phoenixamusements.com/), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Quotes
We request information from you on our quote form and the product inquiry form. To rent from us, you must provide contact information (like name and shipping address). This information is used for billing purposes and to fill your quotes. If we have trouble processing a quote, we’ll use this information to contact you.

Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 404-767-4420 or via email.

HOW LONG HAVE YOU BEEN IN BUSINESS?

DO YOU SELL GAMES?

Thank you for reaching out with your question! While we primarily operate as a rental game company, we're excited to share that we do occasionally sell items from our inventory. If you're interested in owning a piece of the fun, we offer custom claw machines and custom Whack A Moles for purchase. These unique games can bring excitement to any setting. If you'd like more information or have any specific requests, feel free to contact us. We're here to help you find the perfect fit for your needs!

CAN I CUSTOMIZE MY GAME?

Thank you for asking about customizing your game rental! Yes, most of our games can indeed be personalized with custom graphics on the exterior. When we prepare your quote, it includes detailed line item pricing for the areas that can be customized or wrapped. Please note, to ensure quality and consistency, we handle all the graphic attachments ourselves—additional fees apply if others attempt to attach graphics, and these can exceed the cost of the rental.

Once your quote is finalized and the retainer is processed, we’ll provide you with templates for the areas available for customization. If you’re just adding a logo, we’re happy to insert it into the templates at no extra charge. We ask that you meet our deadline for customization requests, which is typically two weeks before your event delivery date (or our travel date); however, this may be earlier depending on our production schedule. Rest assured, we take care of the printing and installation of all graphics to ensure they look perfect.

For inspiration, feel free to visit our Instagram profile where you can see some of our recent customized games. If you have any more questions or need assistance, we're here to help make your event truly special!

WHAT METHOD OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards: American Express, Visa, MasterCard, Discover. We do not charge a processing or administrative fee if one account number is utilized.

WHAT IS YOUR PAYMENT POLICY?

We require a 50% retainer and signed contract to book your event. The remainder is due either the day of the event or the day we depart Atlanta if travel is required.

Please note that we do not issue templates for customization without a retainer.

We also require a credit card on file even if you pay by check. This is to cover any costs for damage of our equipment during your event. We do not process any charges without your prior consent and awareness.

We will work with you and your accounts payable department to make all work for both parties.

WHAT IS YOUR PRICING STRUCTURE FOR YOUR EVENT RENTALS?

Our pricing is tailored to fit the unique needs of each event. We begin a base rate that we build upon your event details. We offer a range of customizable packages designed to suit various budgets and preferences. To provide you with the best possible service, our pricing considers factors such as event duration, location, and specific service requirements. We’re here to work with you to create an unforgettable experience that aligns with your vision and budget.

DO YOU CHARGE ANY ADDITIONAL FEES FOR TRAVELING OUTSIDE ATLANTA, GA?

While our home base is in Atlanta, GA, we’re excited to travel nationwide to bring our exceptional services to your event. For events outside our local area, there may be additional travel fees. These fees are calculated based on the distance and logistical requirements. We do list our fees as a separate line item. Rest assured, we aim to keep these costs transparent and manageable, ensuring you receive the best value.

DO YOU SHIP YOUR RENTALS?

At our company, we prioritize reliability and customer satisfaction above all else. That's why we do not ship our rental equipment through third-party services. Instead, we take full responsibility for transporting your rental using our own fleet of trucks. This approach ensures that your equipment arrives on time and in excellent condition, every time. By handling transportation ourselves, we eliminate the uncertainties and delays often associated with third-party services, providing you with a seamless and dependable rental experience. Trust in our dedicated team to deliver the equipment you need, precisely when you need it.

DO YOU DELIVER TO RESIDENTIAL PROPERTIES?

Yes we do deliver to residential properties, but do require photos to ensure we can access for delivery. We would require information on door widths, if any steps or stairs, or if the driveway is too steep. We do not deliver games up or down steps/stairs or downstairs into basements. Most of the arcade games for rental weigh over 500 pounds and can not be delivered over grass, dirt, sand or cobblestones. We use large trucks (26 ft long) and some driveways can not handle the weight or there are low hanging branches.

CAN I PICKUP MY GAME RENTAL?

DO YOU TRAVEL?

Absolutely, we travel! While our home base is in vibrant Atlanta, GA, we're thrilled to bring our services to events across the nation. Whether you're planning a grand celebration or an intimate gathering, we’re ready to make the journey to your location. To ensure we deliver our signature service excellence, we do have event minimums that depend on your delivery address and the timing of your event. Let’s work together to make your event unforgettable, wherever it may be!

WHAT TIME WILL YOU DELIVER MY EVENT RENTAL?

Thank you for contacting us about your delivery! We strive to make your experience as seamless as possible. Typically, we deliver rentals a couple of hours before your event start time, but if you need an earlier delivery, we're happy to accommodate that for an additional fee. To find the exact timing, please check the top left of your order where the delivery window is listed. If you have any questions or need further clarification, feel free to reach out. We're here to make sure your event is perfectly executed!

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WHAT ARE THE GAME DIMENSION?

Thank you for your question about game dimensions! You'll find detailed dimensions for each of our games listed on our website. We keep this information readily available to ensure you can find exactly what you need for your event. If you have any other questions or need further assistance, feel free to reach out—we're here to help!

I'M OPENING UP A BUSINESS AND WANT SOME ARCADE GAMES OR POOL TABLES. CAN YOU PROVIDE?

If you're looking for your customers to put money in the machine, (pay to play), we are not able to do so. This is considered a revenue share line of business that is regulated by the state and is licensed and taxed. We are not in this line of business. I suggest you search for the terms "Amusement Operators" or Amusement Devices" to find a local licensed operator in your state. If based in Georgia, I can suggest a local Amusement Operator who is licensed in Georgia; Vision Amusement. Reach out to them, they may be able to assist you.

If you're looking to purchase arcades or pool tables, reach out to Betson Enterprises. They do have offices in the Atlanta Metro Area. They also can assist in any game repairs if needed. (we do not offer repair services).

CAN YOU REPAIR MY GAME?

Thank you for your inquiry! While we don't provide arcade game repair services ourselves, we’re happy to recommend Betson Enterprises, located in Atlanta. They offer reliable repair services for arcade games and have a strong reputation in the industry. We hope this helps, and please feel free to reach out if you have any more questions or need further assistance!

WHAT ARE THE POWER NEEDS FOR THE GAMES?